Refund policy

Thank you for shopping with Peculiar Soul. We want you to feel confident when placing your order. Please review our return and refund policies below.

30-Day Return Policy

We accept eligible returns requested within 30 days of delivery of the last item in your order. If your order is delivered in multiple shipments, the 30-day return window begins on the date the final item from your order is delivered.

To qualify for a return, your item must be in the same condition in which you received it. Returned items must be:

  • Unworn and unused

  • Unwashed

  • Unaltered

  • In their original condition

  • Free from stains, makeup, deodorant marks, pet hair, odors, perfume, smoke, or other signs of wear or use

  • Returned with original tags and packaging, when applicable

Items that have been worn, washed, used, altered, damaged after delivery, or otherwise show signs of wear or use are not eligible for return.

Peculiar Soul reserves the right to refuse a return that does not meet these requirements.

How to Start a Return

To request a return, visit your Peculiar Soul Customer Account at:

https://account.peculiarsoul.shop

From your customer account, you can access your order information and submit a return request for eligible items.

You may also request a return by emailing info@peculiarsoul.shop within the applicable 30-day return window. Please include your order number and the item you would like to return.

Do not send merchandise back before submitting a return request or contacting us. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide you with return instructions.

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

No Exchanges

We do not offer exchanges.

If you would like a different size, color, or product, you may return your eligible item in accordance with our return policy and place a new order for the item you would like.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or customized products

  • Gift cards

  • Items marked Final Sale or otherwise identified as non-returnable

  • Items that have been worn, washed, used, or altered

  • Items showing stains, odors, pet hair, makeup, deodorant marks, or other signs of wear or use

  • Items damaged after delivery

  • Items for which a return is requested more than 30 days after delivery of the last item in the order

If you are unsure whether an item qualifies for a return, please contact us at info@peculiarsoul.shop.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at info@peculiarsoul.shop.

Please include your order number, a description of the issue, and clear photographs of the item and packaging, when applicable. We will review the issue and determine the appropriate resolution.

Refunds

Once your returned item has been received, we will inspect it and notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days after we receive your returned item.

After we issue the refund, your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If 15 business days or more have passed since your return was received and you have not received your approved refund, please contact us at info@peculiarsoul.shop.

Original shipping charges and return shipping costs are non-refundable unless the return is due to an error by Peculiar Soul or the item arrived damaged or defective.

Refused, Unclaimed or Undeliverable Packages

Packages returned to us because of an incorrect or incomplete address, refusal of delivery, failure to claim the package, or another issue caused by the recipient may be subject to additional shipping charges.

Original shipping charges are non-refundable.

If an order is returned as undeliverable and you would like it shipped again, you may be responsible for the additional shipping cost.

Order Cancellations & Changes

Orders may be cancelled within 3 hours of purchase.

To request a cancellation, visit your Peculiar Soul Customer Account at:

https://account.peculiarsoul.shop

You may also email info@peculiarsoul.shop within 3 hours of placing your order. Please include your order number and the email address used to place the order.

After the 3-hour cancellation window has passed, orders cannot be cancelled because they may have already entered production or processing.

Please review your order details, including the product, size, color, personalization details, and shipping address, carefully before completing your purchase.

If you notice an error in your order or shipping information, contact us at info@peculiarsoul.shop as soon as possible. We will make reasonable efforts to correct the information, but changes cannot be guaranteed once processing or production has begun.

Once an order has shipped, it cannot be cancelled. Eligible items may be returned after delivery in accordance with our 30-Day Return Policy.

Contact Us

Questions about returns, refunds, cancellations, or an existing order can be submitted through your Peculiar Soul Customer Account:

https://account.peculiarsoul.shop

You may also contact us at:

Peculiar Soul
info@peculiarsoul.shop

Please include your order number when contacting us about an existing purchase so we can assist you efficiently.

By placing an order with Peculiar Soul, you acknowledge that you have reviewed and agreed to this Return & Refund Policy.